farm2mtnbigbear@gmail.com (909) 547-4432

Farm2Mountain

Farm2Mountain FAQs

1. Is Farm2Mountain a CO-OP?
NO! There are no membership fees or obligations to order from Farm2Mountain. We strive to be competitive with grocery store prices for organic items, while providing a local product.

2. Does Farm2Mountain charge shipping?
YES! We charge a $2.50 handing fee per order.  We’re trying to keep it simple!

3. Will my produce last for a long time?
IT DEPENDS! This is organic stuff. No preservatives. It does not last forever and especially if not stored properly. Check out our food storage tips. Berries and stone fruits have the shortest shelf life, followed by leafy veggies.

It is helpful to order less quantity more often. Ordering a huge amount every two weeks can work if you are careful with your storage, and pay attention to first in first out (FIFO). There is nothing worse than wilted vegetable guilt!

4. What if I want to order sporadically? Can I do that?
YES! We want to make this easy for everyone, so there is no obligation to order weekly or monthly.

5. Is produce from an organic certified farm?
YES! Produce comes from REAL, ORGANIC, LOCAL FARMS.
There is no middle man. The farmers themselves actually deliver! All produce is certified organic/NO GMO’s.

6. What if my tomato looks funny?
If your fruits or vegetables look a little less than perfect, rest assured they are still very edible. Grocery stores will only stock uniform, aesthetically pleasing produce, leading to an overwhelming amount of food waste. The typical household throws over $1500 worth of food away per year. Save our landfills, help ease world hunger, and embrace the wonky vegetable! Go to www.endfoodwaste.org for more info.

7. Can I make a STANDING ORDER?
YES! If you would like to receive the same order every week, please indicate this on your order (There is a space for comments) or send an e-mail to farm2mtnbigbear@gmail.com and we will make sure your order goes in every week. This works for boxes, or you can make a list of a la carte items. Whatever you choose, we will take care of it! When you know you are going to be out of town, shoot an e-mail and we will put your order on hold. Just write “Vacation” (And list the dates)

8. Can I make a BACK UP STANDING ORDER?
YES! This is for you if you tend to lead that busy life that lends itself to forgetting. You can put this order in place by sending an e-mail and if we see you did not order one week, we will put your back up order in. Very good for those of us who have crazy schedules and who forget to order by Saturday at 6 PM!

9. Is there a DEADLINE?
YES! You must order by Sunday at 6 PM for delivery on Tuesday. Sometimes we can sneak an order in if you send a quick e-mail, but please let us know! You can always text (909) 547-4432 and we will try to work with you!

10. When and where do I pick up?
IT DEPENDS! Weeks with low order volume (typically the summer) might be delivered directly to you. Other weeks with large orders will be available for pick-up at mutually convenient locations around the valley if it can’t be brought right to you. You’ll be notified on Tuesday afternoon to plan for delivery.

11. Who runs this operation?
In the past, Big Bear Middle School students ran it as part of Interact service club, but it is privately owned as a small business that provides this service to the Big Bear community.

12. May I REFUSE an item?
YES! But only upon pick up. If you feel that the produce is not to your standard, or you do not want to accept a substitution, please let us know at pick up. We will give you a credit/refund at that time. Also, PLEASE let us know if you get home and an item is not good. We can only change things if we know what is happening…for example, bad watermelon is not discoverable until you open it up. We will always work with you.

13. IS THIS FOR ME?
YES! Farm2Mountain is for you if organic is important, local (within 100 miles) is important, supporting small farmers is important, eating food as close to its natural state as possible is important, supporting local enterprise is important, and price is important (we compare closely with the grocery stores).